Ecommerce Manager | Digital Strategy Expert | SEO & Analytics Expert
Experienced Ecommerce Manager adept at driving online sales and optimizing digital strategies. Proven expertise in leadership, analytics, and project management. Committed to delivering exceptional results and exceeding business goals.
Work Experience:
Lead Business System Analyst Ecommerce
O’Reilly Auto Parts Mexico – October 2023 – Present
- Spearheading ecommerce projects to enhance online sales and customer engagement.
- Analyzing market trends and consumer behavior to inform strategic decisions.
- Implementing SEO and digital marketing strategies to drive organic traffic and improve conversion rates.
E-commerce Manager
Balfour & CO – January 2018 – October 2023
- Optimized online retail operations, driving business growth through effective strategies.
- Enhanced customer experiences through data analysis and targeted marketing campaigns.
- Managed ecommerce operations, focusing on SEO, data analytics, and cross-functional collaboration.
Team Leader (Web Operations)
Avira Operations GmbH – January 2015 – January 2018
- Led a remote team, overseeing web operations and optimizing platforms.
- Improved productivity and achieved organizational goals through collaborative management.
Web Producer
Avira Operations GmbH – November 2013 – January 2015
- Managed and coordinated website projects from concept to implementation.
- Ensured timely delivery of web content and optimized user experience.
Customer Care Representative (MENA, EMEA, LTAM)
RIU Hotels – July 2012 – January 2013
- Provided exceptional service to customers in various regions.
- Resolved inquiries and maintained high standards of professionalism.
Key Skills:
- Web Design & Development: Proficient in HTML5, CSS3, PHP.
- Software Proficiency: ITSM, Oracle NetSuite ERP, CRM (HubSpot, Salesforce, Zoho).
- Business Intelligence: Power BI, QlikSense.
- CMS Platforms: Sitecore, Adobe Commerce, WordPress, Shopify, Salesforce Commerce.
- Analytics & Optimization: Google Analytics, Adobe Analytics, SEMrush.
- Cloud & Virtualization: Citrix, AWS, Azure, Google Cloud.
Languages:
- English: Fluent
- Spanish: Near Native
- French: Native
- Arabic: Native