Ecommerce Manager | Digital Strategy Expert | SEO & Analytics Expert
Results-driven Ecommerce Manager with a strong focus on online sales growth. Skilled in leadership, analytics, and project management. Furthermore, adept at building digital strategies that meet and exceed business goals.
Work Experience:
Lead Business System Analyst Ecommerce
O’Reilly Auto Parts Mexico – October 2023 – Present
- Leading ecommerce projects to boost online sales and customer engagement.
- Studying market trends and customer behavior to guide key decisions.
- Applying SEO and digital marketing tactics to grow organic traffic. As a result, conversion rates improve steadily.
E-commerce Manager
Balfour & CO – January 2018 – October 2023
- Improved online retail operations and drove business growth with clear strategies.
- Improved customer experience using data analysis and targeted marketing campaigns.
- Managed ecommerce operations with a focus on SEO, data analytics, and team collaboration.
Team Leader (Web Operations)
Avira Operations GmbH – January 2015 – January 2018
- Led a remote team to oversee web operations and improve platform performance.
- Boosted team productivity and met company goals through hands-on management.
Web Producer
Avira Operations GmbH – November 2013 – January 2015
- Managed website projects from concept to launch.
- Delivered web content on time and improved the user experience.
Customer Care Representative (MENA, EMEA, LTAM)
RIU Hotels – July 2012 – January 2013
- Provided exceptional service to customers in various regions.
- Resolved customer inquiries and upheld high standards of professionalism.
Key Skills:
- Web Design & Development: Proficient in HTML5, CSS3, PHP.
- Software Proficiency: ITSM, Oracle NetSuite ERP, CRM (HubSpot, Salesforce, Zoho).
- Business Intelligence: Power BI, QlikSense.
- CMS Platforms: Sitecore, Adobe Commerce, WordPress, Shopify, Salesforce Commerce.
- Analytics & Optimization: Google Analytics, Adobe Analytics, SEMrush.
- Cloud & Virtualization: Citrix, AWS, Azure, Google Cloud.
Languages:
- English: Fluent
- Spanish: Near Native
- French: Native
- Arabic: Native